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Terms and conditions

GENERAL TERMS AND CONDITIONS
1. Introductory provisions

1.1 The company Themesis group sro, Borodáčova 5, 04017 Košice, IČO: 53059409, DIČ: 2121242475 (hereinafter appropriately referred to as “seller” or “Themesis group sro”) is registered in the Commercial Register of the Commercial Court of the District Court of Košice I, section: Sro, no. 33507 / V. Themesis group s.r.o. through a third party operates a shopping web portal / web shop on the website www.goldencloud.sk (hereinafter also “shopping portal”). Through this portal, a third party (hereinafter referred to as the “buyer”) has the opportunity to view the goods on the website of the shopping portal. At the same time, under the conditions specified in these general terms and conditions (hereinafter “GTC”) and provided that the seller accepts the order / draft purchase agreement, this person, as the buyer, has the opportunity to purchase the goods selected by him.

1.2 Seller’s e-mail address [email protected]. Seller ‘s phone number. Operating hours of the call center and complaint center of the seller: normal working days Monday to Friday from 08.00 -16.00. except on non-working days and public holidays. This data can be changed or updated at any time at https://goldencloud.sk/

1.3 These GTC govern the legal relations between Themesis group s.r.o. as a seller and a buyer who, in accordance with the procedure according to the GTC, expresses an interest in purchasing goods on the website https://goldencloud.sk/. Depending on their content and purchase participants, these legal relations between the seller and the buyer arising from the purchase, delivery of goods and claims for defects of the goods are adequately governed by the provisions of relevant legislation of the Slovak Republic, especially the Civil Code of the Slovak Republic and the Commercial Code. These GTC also regulate the obligations of the parties until the moment of concluding the purchase contract on the basis of the registration of the buyer. The mutual relations between the seller and the buyer are also governed by the complaint procedure for the online store https://goldencloud.sk/ (hereinafter referred to as the “Complaints Procedure”) specified in point 5. of the GTC.

1.4 Purchase contract means a contract between the seller and the buyer, the subject of which is the purchase of goods presented at https://goldencloud.sk/, concluded in accordance with Article 2 et seq. GTC.

1.5 The provisions of the GTC and the law governing the rights of the consumer do not apply to a buyer who is not a consumer according to Act no. 250/2007 Coll. or who purchases goods for business purposes and not for personal consumption. This person does not have the rights of the consumer under applicable law. Liability for defects in the goods and the mutual relations between the seller and the buyer, who is not a consumer, in this case are governed by the provisions of the Commercial Code of the Slovak Republic.

1.6 The data of the goods presented on the shopping portal (especially availability, price, size, stock) are not updated by the seller online at all times. This information about the goods may not always be correct and complete on the shopping portal compared to the actual situation. The indication “availability” displayed for a goods item on the shopping portal cannot be interpreted as a time limit for delivery of the goods by the seller. The stated availability of goods is only an indicative, non-binding estimate of the time expected for the seller’s available stocks to be sold out. It is not possible to show the goods to the buyer in advance, it is not always possible to accept and accept orders and deliver it, albeit through a third party. The goods sold through the shopping portal are always limited by the current stock of the seller and re-ordering and / or delivery of the goods after its sale is not possible, even through another person. In certain cases, the seller will not be able to deliver the products or equivalent products or arrange for the delivery to be made by another seller at that price, time and quantity that are reasonable given the product, product scope and price, especially if an emergency under Art. 2.15 GTC. The buyer will always be informed in a suitable manner for any such extraordinary fact of the impossibility of delivery of the goods, and in the case of a concluded contract, each of the parties has the right to withdraw from the contract.

2. Ordering goods / purchase contract / acts for concluding a contract

2.1. The purchase of goods is realized in the form of issuing and sending the order to the buyer in the shopping portal of the seller, with the buyer’s order must be approved (accepted) by the seller in accordance with the GTC, otherwise a contractual relationship will not arise. If the order is accepted by the seller in accordance with the GTC, the seller will deliver the ordered goods within the delivery period according to Art. 4.1 GTC. Before sending the order to the buyer, the buyer is notified and provided with information on the shopping portal and in the GTC according to special regulations, especially according to § 3 of Act no. 102/2014 Coll. The buyer agrees to these conditions by clicking on the appropriate box before sending the order on the portal. By sending the order, the buyer confirms that he has been informed that with the submission of the order and part of the order is the obligation to pay the price of the ordered goods.

2.2. For possibility of active shopping on the shopping portal, or for participation in advertising and competition activities of the seller is necessary for the buyer to register at https://goldencloud.sk/ in the registration part of the portal. Buyer registration can be done before the goods are selected or in the process of selecting them. The person filling in the registration form is obliged to fill in the data according to the required fields of the registration form. By filling in the registration form, the buyer simultaneously consents to the processing of his personal and other data in accordance with Art. 7. et seq. GTC and with conditions according to GTC. The buyer is obliged to immediately update this information on the portal when sending the order, as their accuracy, truthfulness and timeliness affects the delivery of goods to the buyer. Mandatory fields of the registration form are marked with a “*”. The buyer is obliged to provide correct, complete and true data. Failure of the buyer to comply with the above obligations is interpreted to the detriment of the buyer. The successful registration process is completed by assigning an access name and password. The buyer is obliged to keep the access name and password generated in the registration process in a safe place and to protect it so that it cannot be misused.

2.3. The buyer views and selects the goods according to the product categories listed in the left product menu, respectively. by clicking on the displayed goods. The buyer selects the data for the goods according to the published ordering information and adds the goods to his order by clicking on the “Add to cart” button. If the buyer has finished the process of selecting the goods, he clicks on the “Buy cart contents” button. Otherwise, he is entitled to return to the process of selecting goods by clicking on “Continue shopping”.

2.4. The process of creating the buyer’s order consists of 4 steps: a) selecting the goods and clicking on the “Buy cart contents” button b) selecting the method of payment, shipping and shipping prices, c) order confirmation, d) sending the order.

2.5. The buyer’s order is considered sent if it is delivered to the seller and if it contains all the required information – the name of the ordered goods, its quantity, price, delivery, billing address, e-mail and telephone contact to the buyer.

2.6. Before sending the order to the seller, the buyer is always required to click and confirm that he has read and agrees to the valid GTC of the seller, considering them as part of the contractual relationship between the seller and the buyer. It is not possible to complete the process of issuing and sending the order to the buyer without performing this act. Each order is assigned a registration number. When communicating with the seller and when paying, the buyer also states the order number.

2.7. The buyer sends the order to the seller through the shopping portal. This order is a proposal of the buyer to conclude a purchase contract under contractual conditions according to these GTC. The order is intended for the seller to be accepted by the seller within 15 days of its delivery to the seller. By sending the order to the seller through the shopping portal, the buyer expresses the will to be bound by his order during the specified period, to buy and take over the selected goods at the purchase price, in accordance with the terms of the GTC, subject to its acceptance by the seller. After delivery of the order, the seller electronically immediately confirms the buyer’s order, i. informs the buyer about the receipt and inclusion of the buyer’s order in the seller’s system. Electronic order confirmation is not an acceptance / acceptance of the order by the seller according to Art. 2 of the GTC and does not establish the creation of a partial purchase contract.

2.8. Based on the agreement of the parties and in accordance with the GTC, the purchase contract is concluded between the parties if the seller confirms the buyer’s order and at the same time accepts it (ie agrees with the order) by a special e-mail or message addressed to the buyer within 15 days of delivery. GTC. The seller will accept the buyer’s order by sending an e-mail or message to the buyer. The acceptance e-mail of the seller will state the fact of acceptance of the buyer’s order, or the fact of dispatch of the goods (for GTC, the appropriate “acceptance of the order”). By accepting the order, a purchase contract is concluded between the parties. Based on the agreement of the parties and these GTC, the Seller is obliged to fulfill the accepted order within the period according to Art. 4.1 GTC. In this e-mail about the acceptance of the order, the information required by law for the consumer is sent to the buyer at the same time.

2.9. Change in order / conditions: if the seller is unable to agree – accept the buyer’s order in full (eg 1 of 4 items will not be available) or if he proposes to change or change the terms of delivery for other reasons, the buyer will be informed by e-mail or other appropriate means. At the same time, he will be asked to give his consent, resp. disagreement with the change. The buyer is obliged to express consent, resp. disagreement within 3 days from the date of notification of the proposed change. During this time, available items from the buyer’s order reserved for the buyer. Only by acceptance (approval) by the seller of the proposed change in the order by the buyer will a contractual relationship be established between the parties. If the buyer does not agree to the change within the specified period, the buyer’s order is considered to have been canceled in vain after the specified period and the seller’s proposal for the change is not accepted by the buyer.

2.10. The purchase contract between the seller and the buyer is concluded by the acceptance of the buyer’s order by the seller or the acceptance of the change of the order proposed by the seller and executed by the buyer. The purchase contract will oblige the seller to hand over the object of purchase to the buyer and fulfill the obligations under the GTC. The buyer will be obliged to take over the object of purchase from the concluded contract, pay the agreed price of performance for the seller and fulfill the obligations under the contract and the GTC. The seller will fulfill the accepted order within the period according to Art. 4.1 GTC.

2.11. In special cases and before sending the acceptance, the seller reserves the right to request from the buyer the delivery of other necessary documents, data, or to verify the accuracy of personal data, e-mail address or telephone number of the buyer. The seller is always entitled, depending on the nature of the buyer’s order, to ask the buyer for additional authorization of the order or the buyer’s identity in a suitable manner, such as in writing, by e-mail, SMS or telephone. If the buyer does not perform the additional authorization by the seller in the required manner and within the period required by the seller, the order (before its acceptance) or the purchase contract (after acceptance) will be canceled upon the expiration of this period.

2.12. If the seller finds, before or after the conclusion of the contract, a typographical, systemic, human, supplier or other error concerning the goods, their price, availability, quantity or delivery options, as well as in case of stock, unavailability within the agreed period or at the price stated in the online store or for reasons of force majeure, it will inform the buyer of this fact. In any of these extraordinary cases, the seller and the buyer are entitled to cancel / cancel their order before the conclusion of the contract (buyer), resp. reject it (seller). If such an extraordinary circumstance occurs after the conclusion of the contract, the seller is entitled to withdraw from the contract until the delivery of goods to the buyer. The buyer is also entitled to withdraw from the purchase contract in accordance with the GTC and legal regulations in the stated case of the occurrence of this extraordinary notified circumstance. If the buyer has already paid the purchase price, this will be returned to him in accordance with the law and the GTC. The seller is entitled to unilaterally withdraw from the contract and / or not hand over the goods to the buyer even if he finds that the communication provided or provided him with incorrect, incomplete or false information about the buyer, the person taking over the goods or if there is a risk that which the seller communicated may cause damage on the part of the seller (eg fraudulent conduct).

2.13. Neither the buyer nor the seller is entitled to assign the receivable from the mutual relations to a third party.

3. Purchase price and payment terms

3.1. The buyer is obliged to pay the seller for the goods the purchase price and the price of transport according to the order accepted by the seller (concluded contract). When creating an order, these items are also listed in summary (sum of the price of goods and shipping). The price of the goods on the portal is stated with VAT, unless it is stated that it is a price without VAT. VAT is applied in accordance with legal regulations on the supply of goods and services.

3.2. The purchase price of the goods does not include bank fees for payment of the purchase price, costs of transport of goods, costs of cash on delivery, costs of delivery of purchased goods according to point 4 of the GTC, costs of using electronic means of communication. The buyer is obliged to pay these fees and costs, unless otherwise stated below. When paying from abroad, the buyer, as the payer, is obliged to bear the fees of his bank and other fees, especially the correspondent banks and the beneficiary’s bank.

3.3. The price may change due to an obvious typographical or other error concerning the price of the goods found in the seller’s system or published on the shopping portal at the goods. The buyer and the seller are entitled to cancel the order, respectively. withdraw from the purchase contract (until the moment of taking over the goods) if the buyer is notified of a change in the purchase price of an item due to an obvious printing or other error concerning the price of the goods.

3.4. The method of payment of the purchase price, freight costs (the method of payment is chosen by the buyer in the process of ordering goods on the shopping portal and is specified in the order with quantification of costs): A) cash on delivery (cash on delivery) – purchase price and cash on delivery and freight in the shopping cart in the process of ordering goods, B) Payment by Card – Barion C) Bank Transfer
The Seller reserves the right to cancel, change, add, limit or charge for the use of any payment option at any time. Therefore, the seller must use the currently available payment options.

Online card payments are made through the Barion system. The card information will not reach the merchant. The service provider Barion Payment Zrt is an institution under the supervision of the National Bank of Hungary and the license number is H-EN-I-1064/2013.

3.5. Purchase price maturity:

1. in cash upon delivery of goods on delivery: the buyer is obliged to pay the seller the purchase price and shipping costs no later than upon delivery of the goods to the buyer.
2. When paying by card or via paypal, the payment is immediately deducted from your card or account
3. For pre-orders, payment is made on the day of pre-order. Usually the buyer is given a discount for such a purchase.
3.6. The fees of banks for the payment of the purchase price and transport costs by the buyer are governed by the contract between the buyer and the buyer’s bank. The buyer is reminded that information about the cost of transporting the goods is clearly stated in the process of ordering the goods and depends on the choice of carrier / delivery service / method of delivery. The costs of using electronic means of communication are governed by the contract between the buyer and his internet connection provider, or his provider of electronic communication services.

3.7. The seller will issue and deliver an invoice to the buyer in accordance with applicable laws of the Slovak Republic. By sending the order, the buyer agrees that the invoice is made available to the buyer electronically. The invoice is sent electronically and the invoice is also a delivery note and a guarantee letter, unless a separate guarantee letter is delivered.

3.8. When withdrawing from the concluded contract, the procedure is in accordance with legal regulations and the GTC. If the purchase price was paid before the conclusion of the contract and the contract is not concluded within 15 days of delivery of the buyer’s order, the purchase price will be returned to the buyer no later than 30 days from delivery of the buyer’s order or within 14 days of order rejection or cancellation depending on which of these dates occurs earlier. The purchase price will be refunded to the account from which the payment was received, resp. otherwise by agreement of the parties. In case of doubt, the seller is entitled to require the buyer to prove that he is the owner of the account and / or the right to receive funds before returning the price paid. If the seller is obliged to return the purchase price to the buyer and the goods have already been delivered to the buyer, the seller will return the purchase price to the buyer after returning the goods to the seller.

4. Delivery of goods, delivery conditions and costs of delivery of goods

4.1. The seller will deliver the goods to the buyer within 14 days from the date on which the contract was concluded between the seller and the buyer in accordance with these GTC. The seller will deliver the goods to the buyer to the address specified by him when issuing the order (exclusively in the territory of the Slovak Republic) and exclusively to the person who is listed as the buyer. Delivery or delivery of goods to a person other than the buyer is not possible without the special prior written consent of the seller and the documents required by the seller. For this reason, it is essential that the buyer correctly states his identification data when ordering the goods and the data for delivery of the goods. It is not possible to deliver the goods outside the EU or to another person without the right to receive the goods. The deliverer of the goods is entitled to find out and verify with the accepting person by appropriate means whether this person is the buyer and whether he is entitled to take over the goods. If the circumstances so require, the seller and the buyer may agree to extend the delivery time or to replace it in the same quality and price.

4.2. Delivery of goods to the buyer is possible only if the purchase price and the price of transport for the delivered goods are paid. Otherwise, the seller, respectively. the carrier / consignee is entitled not to deliver the goods and the seller is not in delay with the delivery of the goods. The buyer is obliged to properly take over the goods from the carrier / deliverer to the extent of the order accepted by the seller. The buyer acquires ownership of the goods only after payment of the purchase price of the goods, the price of transport and subsequent receipt of the goods.

4.3. The method of delivery of goods is chosen by the buyer on the shopping portal, in the process of ordering goods from the options offered by the seller. In principle, it is possible to deliver the goods by a forwarding company or through a postal company and the price of transport is stated in the order.

4.4. In certain cases, the seller is entitled to change the method of transport of goods chosen by the buyer to another offered mode of transport before accepting the order. In this case, the buyer will be informed of this fact in writing, he will be proposed a change in the order, the terms of the contract under Art. 2 of the GTC and will be informed of the change in transport costs. A change in shipping costs due to a change in shipping method cannot be to the detriment of the buyer.

4.5. The buyer is notified that the seller is entitled to deliver the goods by several separate deliveries, with the proviso that even for such separate deliveries of goods the price of transport applies as at the acceptance of the order (ie more shipments are charged only for the price of one shipment).

4.6. The seller, transport company or delivery service is entitled to notify the delivery of the goods to the buyer by e-mail, text message or other suitable form (eg by telephone). The buyer agrees that the seller will provide this information to the buyer’s shipping / forwarding company or courier. The buyer is obliged to be available at the address specified by him at the time of the announced delivery of goods.

4.7. Upon receipt of the goods, the buyer is obliged without proof to prove to the carrier his identity through valid identity documents (ID card or passport). The identity of the buyer and the right to take over the goods must be clear from these documents. Otherwise, the goods do not have to be handed over by the seller / carrier.

4.8. If the buyer unjustifiably refuses to take over the goods or repeatedly fails to take them over, the seller is entitled to claim against him all the costs incurred in this connection.

4.9. The seller is entitled to unilaterally and at its own discretion determine internally the value of the order, for which the buyer no longer pays the price of transport of goods. The fact of payment or non-payment of the transport price by the buyer will be displayed in the order at https://goldencloud.sk/. The seller is entitled to unilaterally change and modify the value of the order (concluded contract), in which the buyer does not pay the price of transport, without the need to state a change in these GTC. Contracts concluded are not affected by this change.

4.10. Upon receipt of the goods, in case of any obvious defects found in connection with the transport and the goods, the buyer is obliged to notify the seller.
4.11. The buyer will notify the seller of damage to the goods by e-mail or other appropriate means.

4.12. The seller will immediately inform the buyer of the impossibility of delivery of the goods, as well as in cases of force majeure or for reasons for which the seller or carrier / deliverer is not responsible. In this case, the seller will offer or provide the consumer with a substitute performance and proceed in accordance with the GTC and legal regulations.

5. Warranty, complaint conditions and complaint procedure

5.1. The provisions of this point do not apply to a buyer who is not a consumer or a person who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of the goods in this case is governed by the provisions of §422 et seq. Commercial Code. The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations.

5.2. For all goods purchased on the basis of civil law relations, the warranty period of consumer products is written on the product packaging. For all other products, the warranty period is 24 months according to the Code of the Slovak Republic. The warranty period begins from the date of receipt of the goods by the buyer. The seller is liable to the buyer consumer for defects in the goods according to § 623 and 623 of the Civil Code.

5.3. The duration of the warranty period follows from the legal regulations of the Slovak Republic. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

5.4. The warranty does not cover defects and damage caused by: in connection with normal wear and tear, actions of the buyer or a third party after taking over the goods by the buyer, unprofessional, careless handling, excessive load, mechanical damage or wear, use of the goods contrary to its instructions or purpose or non-compliance rules of use, maintenance or storage, in the event of natural disasters, unprofessional or incorrect assembly or installation or storage, due to failure to perform regular maintenance and service inspections (if specified according to the user manual).

5.5. The buyer loses the warranty from the first opening of the product or its use, as for hygienic reasons this product is already used and unusable again. Such a product can no longer be returned or compensated for.
5.6. The buyer has the right to claim from the seller only the goods that show defects caused by the manufacturer, supplier or seller, it is covered by the warranty and was purchased from the seller.

5.7. The buyer is obliged to inspect the goods upon receipt of the goods. If he fails to do so, he may assert claims for defects found during this inspection only if he proves that the goods already had these defects at the time of receipt of the goods.

5.8.The right to claim the warranty from the seller by the buyer expires:
1. failure to present proof of payment, delivery note or warranty card, accessories or documentation of goods,
2. failure to report obvious defects in taking over the goods,
3. expiration of the warranty period of the goods,
4. mechanical damage to the goods caused by the buyer,
5. using the goods in conditions that do not correspond to their humidity, chemical and mechanical influences to the natural environment,
6. improper handling, servicing or neglect of care of the goods,
7. damage to the goods by excessive loading or use in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations in force in the Slovak Republic,
8. damage to the goods by unavoidable and / or unforeseeable events,
9. damage to the goods by accidental destruction and accidental deterioration,
10. unprofessional intervention, damage during transport, damage by water, fire, static or atmospheric electricity or other force majeure,
11. tampering with the goods by an unauthorized person.

5.9. The buyer can complain about his product by sending a complaint to [email protected] where he must state his name, address, order number and the reason for the complaint. The seller is obliged to provide him with an address where the buyer can send the product. Postage is paid by the buyer.

5.10. The seller will issue a confirmation to the consumer when making a complaint. It is not possible to assess the complaint without submitting the goods or without submitting a copy of the proof of purchase.

5.11. The seller will issue a document on the handling of the complaint no later than 30 days from the date of the complaint in accordance with the Consumer Protection Act and legal regulations. The Buyer acknowledges and agrees that the proof of claim and the handling of the complaint will be delivered to the Buyer in accordance with legal regulations. At the end of the complaint procedure, as well as at the request of the seller, the buyer is obliged to take over the claimed goods from the seller within 15 days, if the complaint was resolved in the form of repair, discount, exchange of goods (new goods) or rejection of the complaint. Consumer complaints and suggestions can be addressed to the seller’s registered office.

5.12. If the buyer does not take over the item even within 30 days after handling the complaint or within 30 days from the date of repeated delivery of the goods to the buyer or does not take it within the same period from sending the seller’s request to the contact address provided by the buyer, the seller entitled to demand from the buyer a performance of € 0.20 for each day of storage.

5.13. The seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:
1. by handing over the repaired goods,
2. exchange of goods,
3. return of the purchase price of the goods,
4. by paying a reasonable discount on the price of the goods in agreement with the buyer
5. reasoned rejection of the goods claim.
6. Other performance in agreement with the buyer

5.14. Multi-packs – In the case of multi-product packaging and only a few pieces are defective, only defective pieces are sent for complaint, and also only for these products can the buyer request a refund or an aliquot refund.

6. Withdrawal from the contract

6.1. Right of withdrawal

You have the right to withdraw from the contract without giving a reason within 14 days. The withdrawal period expires after 14 days from the date when you or a third party designated by you, other than the carrier, take over the goods or when you or a third party designated by you, other than the carrier, take over the goods that were delivered last (applies if the goods from the order is delivered separately several times).
When exercising the right to withdraw from the contract, inform us of your decision to withdraw from this contract by a clear statement in writing by post to the address:
Themesis group s.r.o, Borodáčova 5, 04017, Košice, Slovak republic
The withdrawal period is maintained if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

7. Protection of personal data

7.1 Protection of personal data – Information on the processing and protection of personal data can be found at https://goldencloud.sk/privacy-policy/, which are part of the terms and conditions. Your personal information is used to process the order, communicate and improve the user experience. Also for marketing purposes. You can request the deletion of your personal data at any time.

7.2. We determine your satisfaction with your purchase via e-mail questionnaires within the Customer Verified program in which our e-shop is involved. We send them to you every time you buy from us, unless in accordance with § § 62 of Act no. no. 351/2011 Coll. on electronic communications, as amended, you will not refuse to send electronic mail for the purposes of direct marketing. We process personal data for the purpose of sending questionnaires within the Customer Verified program on the basis of our legitimate interest, which consists in ascertaining your satisfaction with your purchase with us. To send questionnaires, evaluate your feedback and analyze our market position, we use a processing intermediary, which is the operator of the Heureka.sk portal. For this purpose, we can pass on information about the purchased goods and your e-mail address. Your personal information is not at sending e-mail questionnaires to any third party for its own purposes. You can object to the sending of Customer Verified e-mail questionnaires at any time by rejecting additional questionnaires using the link in the e-mail questionnaire. In case of your objection, we will not send you the questionnaire further.

8. Final provisions

8.1. Disclaimer – The seller disclaims any liability for any allergic, health and other complications after using the Poply product.
8.2. For the delivery of electronic messages addressed to the buyer, it applies that if the seller does not receive an error message about the impossibility of delivery of the message (e-mail or SMS message) to the provided e-mail address, resp. phone number of the buyer (mobile), this message (e-mail or sms message) is considered delivered on the next day after its sending, unless mandatory legal regulations provide otherwise. For the delivery of electronic messages addressed to the seller (e-mail), the electronic document is considered undelivered until the seller confirms its receipt by the buyer by e-mail. The consignment is considered delivered even if the addressee refuses to accept it, or even if the addressee does not accept it through his own fault or omission. In this case, it is considered delivered after the expiration of the storage period at the post office in the duration specified by the sender and by returning the shipment to the sender, of which the sender must prove undamaged proof. Notifications delivered via the courier service (especially SPS, GLS, Geis, DHL, IN TIME, UPS) will be considered delivered at the moment of receipt by the contracting party. In case of unsuccessful delivery by the courier service, the third day after the first attempt at delivery will be considered the moment of delivery, while the execution of the attempt at delivery will be proved by the statement of the courier – courier service. It is the exclusive right of the seller to decide in what form and in which cases he will communicate with the buyer in this form (sms or e-mail or other suitable method).

8.3. If it is proven that any of the provisions of the GTC and / or the contract are invalid or ineffective, such invalidity or ineffectiveness does not result in the invalidity or ineffectiveness of other provisions of the contract / GTC. In such a case, the parties undertake to immediately replace such invalid or ineffective provision with a new one so that the purpose pursued by the relevant invalid or ineffective provision at the time of its adoption, resp. conclusion of this contract.

8.4. The applicable substantive and procedural law is the law of the Slovak Republic. All disputes arising from the GTC, the contract or in connection with them, including disputes over the supply of goods will be heard and decided exclusively by the courts in the Slovak Republic under the law of the Slovak Republic.

8.5. The GTC are valid and binding from the date of their publication on the seller’s website and can also be viewed at the seller’s registered office. The Seller reserves the right, at its own discretion, to cancel, change, modify or replace them with new ones, provided that the concluded contracts are subject to the GTC valid at the time of concluding the purchase contract. By completing the registration, as well as sending the order and clicking on the consent to the wording of the GTC at https://goldencloud.sk/ at the end of the ordering process, the buyer confirms that he has been provided with information about the buyer’s right to withdraw from the contract under § 3 para. 1 letter h) of Act no. 102/2014 Coll., That he became acquainted with and agrees with the GTC, the Complaints Procedure (Article 5), considering them as part of the contractual relationship.

The GTC in this version are published and valid from 16.4.2020 and apply to orders delivered through the shopping portal after this date.